Introduction
At Cryotex® Massage Gun, Massage Gun Charger (“Cryotex”, “we”, “us”, or “our”), we respect the privacy of our users and recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website at cryotexmassage.shop (the “Site”) or purchase our products.
Please take a moment to read this Privacy Policy carefully so that you understand our practices regarding your information. By visiting our Site or purchasing our products, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you express interest in our products, purchase a product, create an account, participate in forums or other social features, respond to surveys, enter competitions or sweepstakes, request customer support, communicate with us via third party social media sites, or otherwise communicate with us.
The types of personal information we may collect includes your name, email address, mailing address, phone number, credit card information, photos or videos you upload, and any other information you choose to provide.
Non-Personal Information
We also collect non-personal information about your use of our Site and responses to our online advertisements. The non-personal information we collect may include your IP address, browser type, operating system, referral URLs, device information, pages viewed, links clicked, the website you visited before browsing our Site, and information about the timing, frequency and pattern of your service use.
Analytics Information
We use third-party analytics tools such as Google Analytics to help understand use of our Site and services. These tools collect information sent by your device or our Site, such as web pages visited, addons used, and other anonymous usage data. We use the information to compile reports and to help us improve our Site and services.
Cookies and Similar Technologies
We utilize cookies and other technologies to collect non-personal information and customize your user experience. Cookies are small text files that may be placed on your computer when you visit a website or click on an advertisement. Cookies allow the website to recognize your computer and browser.
We use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You can control the use of cookies within your internet browsers’ settings and delete cookies from your device at any time. Please note that some parts of our Site will not function properly or be available if you refuse cookies.
How We Use Your Information
We may use your personal and non-personal information in the following ways:
- To provide and deliver products or services you request
- To send order confirmations and receipts
- To provide customer service and support
- To notify you about special offers and products or services that may be of interest
- To contact you about your account or feedback
- To customize your experience with our Site and offerings
- To improve existing products and services and develop new products and services
- To analyze trends, administer or optimize the Site, monitor usage, and gather demographic information
- To investigate and prevent fraudulent transactions and other illegal activities
- To protect the rights and interests of Cryotex, our customers, and others
- As otherwise stated in this Privacy Policy or at the time the information is collected
We use non-personal information in an aggregated, anonymized format to assist with business analysis and market research.
When We Disclose Your Information
We will not rent, sell or share your personal information with third parties except in the following circumstances:
- With your consent or at your instruction
- With our marketing partners who assist us in promoting our products or services. The information shared is limited to your email address and name.
- With service providers under contract who help perform business operations such as payment processing, customer service, marketing, analytics, email delivery, content delivery, and security operations. We require these vendors to agree to confidentiality constraints and use restrictions.
- When required by law or as part of legal processes
- As part of a merger, acquisition, or sale of our business assets
- To address risks to the security or integrity of our Site, products or services
- To protect against harm to the rights, property or safety of Cryotex, our users, or the public
We do not provide personal information to other third parties without your consent, unless required by law. We do not sell your personal information.
Third Party Links & Services
Our Site and services may contain links to or integrations with other websites or services we do not control. We are not responsible for the privacy practices or content of these third party sites. Please read the privacy policies on those websites to understand their data practices.
Security
We employ organizational, technical, and physical safeguards to help protect the information we collect and process. This includes limiting access to only authorized employees and contractors on a need-to-know basis, using encryption, instituting policies for securing information at rest and in transit, and other measures.
While we strive to protect your information, no electronic transmission or storage of information can be completely secure. We cannot guarantee the absolute security of your information. If we learn of a security breach, we will notify you and the applicable regulatory agencies as required by law.
Data Retention
We will retain your personal information as long as required to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is mandated by law. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
International Transfer
We are headquartered in the United States with affiliates and service providers around the world. Your personal information may be transferred to or accessed by our offices internationally in accordance with this policy. You agree to such cross-border transfers of your information.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect or solicit personal data from children under age 18. If we become aware that a person under 18 has provided us with personal data, we will delete it from our systems.
Your Rights and Choices
Depending on your location, you may have certain rights and choices regarding your personal information. These may include rights to: access, rectify, erase, restrict, receive a copy, object, withdraw consent, and lodge a complaint with the applicable regulator.
To exercise these rights, please contact us as set forth in the Contact Us section below. Note that we may require verification of identity before responding. We will acknowledge and address all requests in accordance with applicable laws.
You can opt-out of receiving promotional emails from us by using the unsubscribe link within each email or adjusting your email preferences within your account settings. Even after opting-out, you may continue to receive service-related and other non-promotional emails from us.
Changes to this Policy
We may change this Privacy Policy from time to time. If we make significant changes, we will post a prominent notice on our Site along with the updated Privacy Policy. Your continued use of our Site or services constitutes your agreement to the revised Privacy Policy.
